Returns & Exchanges
We want you to be completely satisfied with your purchase from the Sony Music Vinyl Shop. If your record is damaged, defective, or simply not what you expected, you may return or exchange it within 30 days of receipt.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Package with Care
Place the vinyl in its original packaging, ensuring the record is secured within its sleeve and the outer mailer is reinforced to prevent warping or cracking during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.
Receive Refund or Exchange
Once our warehouse inspects the returned media, we will process your full refund to the original payment method or dispatch your replacement copy within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing